At Millersville, students can utilize Squawk, our AI HelpDesk support, and Copilot in Microsoft.
Accessing Squawk
Squawk AI can be accessed by clicking the image below, visiting the IT Self Help page and clicking the icon, or through the IT HelpDesk Portal.
Millersville supports the use of these two tools specifically because both Microsoft and SysAid enable enterprise data protection, which means prompts and responses are secure, private, and never shared with a machine or a human. The enterprise data protection also protects users from copyright risks, and none of the data shared in any of the chats is used to train the AI.
More information about Microsoft's enterprise data protection, as well as SysAid's data protection.
Use Squawk for IT-related questions, and if Squawk cannot get you the correct answer, Squawk will submit a Help Desk ticket for you!
Appropriate use of any Generative AI includes citing it as a source when used or consulted in the completion of any academic activity.
For suggestions on how users can utilize Generative AI at Millersville, consider reading the articles in the IT Newsletters.
- October 2024 IT Newsletter
- September 2024 IT Newsletter
- August 2024 IT Newsletter
- July 2024 IT Newsletter
- June 2024 IT Newsletter
Accessing Microsoft's Copilot
Millersville supports the use of these two tools specifically because both Microsoft and SysAid enable enterprise data protection, which means prompts and responses are secure, private, and never shared with a machine or a human. The enterprise data protection also protects users from copyright risks, and none of the data shared in any of the chats is used to train the AI.
More information about Microsoft's enterprise data protection, as well as SysAid's data protection.
As of April 15, 2026, Microsoft removed direct Copilot chat from Word, Excel, and PowerPoint for users without a paid subscription. Copilot can still be accessed from the desktop app or via the web, but without a paid license, it will no longer appear within the Microsoft applications in 365.
Use Copilot for support in proofreading any content. Copilot can also help you craft your ideas. Use Copilot as your workplace colleague, classmate, or peer, asking it for ideas, support, insights, and help using a variety of tools, especially Microsoft products.
From a Windows device: If you have Windows 11, Copilot is integrated within various Microsoft applications and the Edge web browser. Logging into your device with your MU credentials will sync them, enabling your personalized Copilot experience on that device.
From a Mac device: visit Microsoft 365 Online - Millersville, and click Copilot from the menu options after signing in.
This page is what the sign-in will look like. You will use your Millersville email, click Next, and type your password. You will also be required to authenticate yourself as a user.
Upon authenticating, it should reroute you to a personalized experience of Copilot in Microsoft 365 that looks similar to the image below (image taken in Dark Mode) on both a Windows and a Mac device.
For more detailed information, visit our Artificial Intelligence (AI) and Generative AI wiki support page.
IT Help Desk at Millersville
Help Desk Contact Info
Phone: 717-871-7777
Location: Boyer Building
Email: Help.Desk@millersville.edu
Hours:
Call Center/Technical Assistance Center
- Fall/Spring Semesters:
- M-TH 8AM - 6:30 PM EST, F 8AM - 5PM EST
- Winter/Summer Sessions:
- M-F 8AM - 4PM EST
Classroom Hotline: 717-871-7280
After Hours D2L Help: 877-325-7778
Technical Operations 'Tech Ops' Contact Info
Audio/Video/Lighting/Electronic Support
for University Campus functions
Phone: 717-871-7689
Location: SMC
Email: TechOps@millersville.edu
Chat with our AI HelpDesk Support, Squawk!
