Instructional and Technology Support Home

Instructional & Technology Support (I&TS) is a small team of specialists within Information Technology (IT) that supports Millersville faculty, staff, and students who request assistance through the IT HelpDesk.

Faculty, staff, and students may report technical problems or request assistance by contacting the IT Help Desk:

• by phone: 717-871-7777
• by email: help@millersville.edu
• by Submitting a HelpDesk Ticket

Overview of Application Policies

Overview of Policies and Resources

This service catalog includes links to self-help materials as well as links to the support sites of other campus offices. 

D2L Support

• Content
• Course Management
• Grades
• Media Library
• Full listing of D2L support resources

Instructional Support 

• Assignment Assistance
• Instructional Design
• Learning and Teaching Technologies
• Bring Your Own Device Teaching
• Classroom Podiums
• Stayer BYOD Podium Setup
• Loaner Laptop Requests

Microsoft 365 Support 

• Microsoft Bookings
• Microsoft Copilot (AI)
• Microsoft Excel
• Microsoft Forms
• Microsoft OneDrive
• Microsoft Outlook (Email)
• Microsoft PowerPoint
• Microsoft Stream
• Microsoft Sway
• Microsoft Teams
• Microsoft Word
• Windows Hello

Video and Multimedia Support

• Adobe Creative Cloud Suite
• D2L Brightspace Media Library
• GoReact
• Microsoft Stream
• Zoom

BYOD Instructional Support

Tech Talks

• Check out all the recorded sessions, "Where the Tech, Talks"

Meet the I&TS Team

Instructional & Technology Support (I&TS)

The Instructional & Technology Support (I&TS) team supports the Millersville University community with the integration of appropriate technology into teaching and learning. A large portion of that role is providing support for the University's online learning management system: the D2L Brightspace Learning Environment. Additionally, the team supports a growing number of instructional technologies adopted by the University.

I&TS strives to promote the intentional use of instructional technologies to align with active learning strategies while also meeting the instructional needs of campus members. The team works directly with faculty and staff and creates materials to support student use of the instructional technology systems adopted by our campus. Members of the I&TS team provide most training at point of need in 1:1, face-to-face sessions, but also lead department or cohort training upon request. Support may be provided on campus or using online meeting tools.

Contact Information

Please contact the Millersville IT help desk at (717) 871-7777 with all requests for team support and training. This allows the I&TS team to work with other IT teams and campus offices to address faculty and student needs in the most efficient and effective manner.

Marie Firestone, Instructional Support Specialist/Designer

Matt Fox, Instructional Technologist/Designer

Stephen Gadsby, Instructional Server Specialist

Campus Location

The members of the Millersville Instructional & Technology Support team have offices on the second floor of the Boyer Building.