You probably have at least a few extensions (a.k.a. add-ons) installed in your web browser. Extensions change the way your web browser works, usually by editing each web page's code as the browser loads the page for display. An extension might change page code to hide ads, change text and background colors, or provide you with enhanced tools for filling in web forms. But sometimes—especially on complex, sophisticated sites like D2L—those automatic code edits inadvertently break pages instead of helping you.
You may already be familiar with your browser's "Private" or "Incognito" mode that provides you some limited privacy by not logging your page visits in your browser history. But private/incognito mode also helps with troubleshooting browser extension incompatibilities because private/incognito windows skip loading most browser extensions.
To use your web browser's private/incognito browsing mode, please choose the appropriate tab below and follow the instructions.
Using Safari's Private Mode
In Safari:
- Open the File menu.
- In the File menu, choose "New Private Window".
- In the Private window that opens, go to: https://millersville.desire2learn.com/
- Log in to D2L as you normally do.
- Retry the activity did not work before.
Using Chrome's Incognito Mode
In Chrome:
- Open the three-dot (︙) menu.
- In the three-dot (︙) menu, choose "New Incognito Window".
- In the Incognito window that opens, go to: https://millersville.desire2learn.com/
- Log in to D2L as you normally do.
- Retry the activity did not work before.
Using Edge's InPrivate Mode
In Edge:
- Open the three-dot (⋯) menu.
- In the three-dot (⋯) menu, choose "New InPrivate Window".
- In the InPrivate window that opens, go to: https://millersville.desire2learn.com/
- Log in to D2L as you normally do.
- Retry the activity did not work before.
Using Firefox's Private Mode
In Firefox:
- Open the hamburger (☰) menu.
- In the hamburger (☰) menu, choose "New Private Window".
- In the Private window that opens, go to: https://millersville.desire2learn.com/
- Log in to D2L as you normally do.
- Retry the activity did not work before.
IT Help Desk at Millersville
Help Desk Contact Info
Phone: 717-871-7777
Location: Boyer Building
Email: Help.Desk@millersville.edu
Hours:
Call Center/Technical Assistance Center
- Fall/Spring Semesters:
- M-TH 8AM - 6:30PM EST, F 8AM - 5PM EST
- Winter/Summer Sessions:
- M-F 8AM - 4PM EST
Classroom Hotline: 717-871-7280
After Hours D2L Help: 877-325-7778
Technical Operations 'Tech Ops' Contact Info
Audio/Video/Lighting/Electronic Support
for University Campus functions
Phone: 717-871-7689
Location: SMC
Email: TechOps@millersville.edu
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