What desktop web browsers are supported for use with D2L Brightspace?

D2L supports the newest version of each of these web browsers:

recommended top recommendation

† do not use Firefox Extended Support Release (ESR)

 We recommend keeping two supported web browsers installed and up-to-date on your computer. Should one web browser misbehave, you can quickly switch over to the other.

The Survey Junkie app and extension are incompatible with D2L Brightspace. If your computer or web browser has Survey Junkie installed, please uninstall it.

Millersville University strongly recommends that you use a supported browser, particularly for critical class activities such as quizzes. Depending upon the design of a particular quiz, you may not be permitted to re-enter or retry the quiz should you discover web browser problems after beginning your attempt.

How do I allow 3rd party cookies in my web browser?

Please follow the steps for the web browser you are using.


Apple Safari

  1. In the menu bar, click Safari.
  2. In the menu that opens, click Preferences...
  3. At the top of the preferences window that opens, click Privacy.
  4. Uncheck the box for Prevent cross-site tracking.
  5. If a pop-up asks "Are you sure you want to block all cookies?", click the Cancel button.
  6. Close the preferences window.

See also the Apple Support page: Enable cookies in Safari on Mac

Apple Safari (iPhone/iPad)

  1. Open the Settings app.
  2. Tap Safari.
  3. Turn off Block All Cookies.
  4. Turn off Prevent Cross-Site Tracking.
  5. Return to the Safari app.

Google Chrome

  1. In the upper right corner of the Chrome window, click ⋮ (Customize and control Google Chrome).
  2. In the menu that opens, click Settings.
  3. In the left column, click Privacy and security.
  4. Click Cookies and other site data.
  5. Select Allow all cookies.
  6. Close the Settings tab.

See also the Google Chrome Help page: Clear, allow and manage cookies in Chrome

Google Chrome (Android)

  1. In the upper right corner of the Chrome app, tap ⋮ .
  2. In the menu that opens, tap Settings.
  3. Tap Site settings.
  4. Tap Cookies.
  5. Select Allow cookies.
  6. Back out of Chrome settings by tapping ← three times.

See also the Google Chrome Help page: Clear, allow and manage cookies in Chrome

Microsoft Edge

  1. In the upper right corner of the Edge window, click ⋯ (Settings and more).
  2. In the menu that opens, click Settings.
  3. In the left column, click Cookies and site permissions.
  4. Click Manage and delete cookies and site data.
  5. Turn off Block third-party cookies. The switch should be to the left: 
  6. Close the Settings tab.

Mozilla Firefox

  1. In the upper right corner of the Firefox window, click ☰ (Open Application Menu).
  2. In the menu that opens, click Settings.
  3. In the left column, click Privacy & Security.
  4. Select Custom.
  5. Uncheck the box for Cookies.
  6. Click the Reload All Tabs button.
  7. Close the Settings tab.

See also the Mozilla Support page: Websites say cookies are blocked - Unblock them

Further Troubleshooting

Try a different web browser

If enabling 3rd party cookies in one web browser does not resolve the issue, please try using a different web browser.

Disable ad-blockers

If you have any ad-blocking extensions installed in your web browser, please try disabling those extensions.





What about Linux?

The Linux versions of Firefox and Chromium (Chrome) do function similarly to their macOS and Windows counterparts. Therefore, Firefox and Chromium on Linux should work, but because D2L do not officially test or support Linux web browsers, you may encounter problems.

See also


IT Help Desk at Millersville

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Help Desk Contact Info

Phone: 717-871-7777

Location: Boyer Building

Email: Help.Desk@millersville.edu

Hours:
Call Center/Technical Assistance Center

  • Fall/Spring Semesters:
    • M-TH 8AM - 6:30PM EST, F 8AM - 5PM EST
  • Winter/Summer Sessions:
    • M-F 8AM - 4PM EST

Classroom Hotline: 717-871-7280

After Hours D2L Help: 877-325-7778

Technical Operations 'Tech Ops' Contact Info

Audio/Video/Lighting/Electronic Support 
for University Campus functions

Phone: 717-871-7689

Location: SMC

Email: TechOps@millersville.edu

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