SaaS Ops on route to Data Centre while working in tandem with Vendor and we hope to have an update and or Resolution as soon as possible.
Desire2Learn issued a bulletin at 11:03 Eastern:
Incident: The D2L Network Operations Center (NOC) advises that an infrastructure event in your SaaS facility is impacting access for all clients.
End User Impact: Inability to access Learning Environment
Status: SaaS Operations are fully engaged and working on this issue with the Vendor and we hope to have resolution as soon as possible.
We sincerely apologize for the impact this disruption may cause your organization. We will follow up with further updates as they become available, or within the next hour.
Desire2Learn Customer Service & Support
Millersville University Information Technologies will provide updated information as we receive it from Desire2Learn.
SaaS stands for Software as a Service, the off-site hosting of a computing environment by an outside company.
McGraw-Hill Campus (Connect) will be unavailable from 5 a.m. to 7 a.m. Eastern on Monday, March 10. McGraw-Hill have issued a bulletin:
As part of our commitment to providing you with the best possible user experience, we’re making some behind-the-scenes enhancements to McGraw-Hill Connect.
In order to roll-out these updates, We know that downtime can be disruptive, so we’ve scheduled the maintenance window during a time of historically low usage to minimize the impact on our users.
Thanks very much for your patience as we work to enhance your Connect experience.
The Desire2Learn system will remain available during the Campus/Connect downtime. Only the McGraw-Hill widgets and tools, available from within the Desire2Learn system, will be affected.
Due to scheduled, monthly maintenance, Desire2Learn will be unavailable from 1 a.m. to 7 a.m. Eastern on Sunday, March 9. No patches or upgrades to Desire2Learn are planned for this maintenance period. Instead, this monthly, scheduled downtime allows Desire2Learn's data center to perform necessary computer and network hardware upgrades.
Support staff at Desire2Learn's data center have corrected the problem that prevented the uploading of files and the sending of email. The Desire2Learn system is working normally again.
A problem with equipment at the Desire2Learn data center currently prevents files from being uploaded into, and email from being sent from within, the Desire2Learn system. Technical support staff at the data center are working to correct the problem as quickly as possible.
You may now use MAX to request Summer 1, Summer 2, and Summer 3 2014 Desire2Learn shells.
- The instructions for requesting courses are available in the D2L Resources wiki.
- As you make a course request in MAX, the D2L Course tool there will present you with a default name for your new shell, and at that time, you can adjust the name as you like. If you accidentally skip that renaming opportunity, or decide upon a better name later, you can rename your course shell right from within Desire2Learn.
- If you want to combine two or more sections (CRNs) into a single Desire2Learn shell, please use the combined course request option in MAX's D2L Course tool. Attempting to combine shells after they have been created will take days away from the time you have to work on building your course and may force you to re-upload or recreate course materials.
- While the D2L Course tool in MAX won't let you and a colleague combine your sections into one Desire2Learn shell, the help desk can assist with that. So if you want to combine sections with a colleague, please do not request independent shells using MAX. Contact the help desk with your request.
- If you have any questions, please contact the help desk.
You may once again access Desire2Learn normally using the grey "Login" button. The "Internal Error" problem has been resolved.
Support staff from Millersville, Desire2Learn, and a hosting provider with whom Millersville contracts worked together to identify and correct a problem with an authentication server. Once the authentication server was fixed, the normal Desire2Learn login process began working again.
Information Technology staff are working with support staff at the hosting provider to determine what caused the authentication server to malfunction last night. Once the cause is determined, we will work to ensure the problem does not happen again in the future.
Desire2Learn (D2L) is not accepting login credentials through our authentication method called Shibboleth.
Access to D2L stopped around 8:00 pm on Friday, Feb 21 and is still unavailable.
Users cannot access D2L courses or information. Individuals receive an error when they attempt to login into the system and asked to contact technical support.
Tier 3 Desire2Learn technicians are working with Shibboleth technicians to resolve the issue. Technicians have been working on this issue throughout the night and are continuing to work on a resolution today.
Please use the "Guest Login" link below the grey Login button to access your D2L courses.
We apologize for any inconvenience and appreciate your understanding.
UPDATE 22 February 2014, 4:29 a.m. Eastern: Desire2Learn technicians continue to work to resolve the login error.
At this time, an internal error is preventing most users from logging in to Desire2Learn. The error message displayed is "Error: Internal Error".
Millersville University and Desire2Learn are currently investigating the problem.
The Desire2Learn system is still online, and anyone who is already logged in will be able to continue to use Desire2Learn. Additionally, guest accounts may log in to Desire2Learn normally. No course content, student data, or grades will be lost or impacted by this login problem.
Technical support staff at Millersville and Desire2Learn have completed the security certificate update process, and as a result, Desire2Learn now accepts logins again.
Millersville Information Technologies staff will be establishing new security certificate update procedures so as to avoid repeating this outage in the future.
UPDATE on 20 Feb 2014, 11:05am Eastern: This issue has been resolved. Desire2Learn logins are working again.
At this time, an error message will appear when you try to log in to Desire2Learn. The error message will be, "An unexpected error has occurred".
Millersville University and Desire2Learn are currently updating the security certificate that protects your password when you log in to Desire2Learn. Until the new certificate is copied to every server involved in the login process, logins will fail with the error message above.
The Desire2Learn system is still online, and anyone who is already logged in will be able to continue to use Desire2Learn. No course content, student data, or grades will be lost or impacted by this certificate update or login error. Only new login attempts are affected.
Technical support staff at Millersville and Desire2Learn are working to complete the certificate update process as quickly as possible.
|This change was previously scheduled for Sunday, December 15, and Sunday, December 22, but technical issues encountered on those days prevented Desire2Learn from completing the change. The login change has been rescheduled for Monday, January 13, at 10 a.m. Eastern.|
The way you log in to Millersville's Desire2Learn system will soon change. At approximately 10 a.m. Eastern, on Monday, January 13, the Username and Password fields that currently appear in the login box on the Welcome page will be moving out of that box and onto another page. Please see the image below.
In the new Welcome page, please click the Login button to be taken the new page that holds the username and password fields.
To log in with a guest account (one ending in -g) or instructor student view account (one ending in -s), please use the "Guest Login" link in the new login box.
This login change will enable better integration between Millersville's Desire2Learn system and other services.
Blackboard have resolved the problem that was causing slow, and sometimes denied, connections to Collaborate. Blackboard Collaborate is working normally.
At this time, you may experience delays when attempting to launch Blackboard Collaborate or you may be denied access and instead receive a message stating that the Collaborate system is unavailable during maintenance. Blackboard has no maintenance planned for this time, so their technicians are investigating the issue.
Blackboard Collaborate is the synchronous presentation and collaboration system available via the Online Rooms tool in Desire2Learn.
Blackboard will correct the problem with the Collaborate system as soon as possible. If Blackboard provide additional information on the nature of the problem or an estimate of when they anticipate having it fixed, Instructional & Technology Support team staff will post updates in this space.
The Desire2Learn system remains available. Only Blackboard Collaborate (Online Rooms) is affected by this problem.
On the morning of Thursday, December 26, from approximately 8 to 10 a.m. Eastern, the wiki server that holds the Desire2Learn Resources Space will be offline for scheduled maintenance. During the maintenance, the Desire2Learn Resources Space will be unavailable. The Millersville University homepage and the Desire2Learn system itself will remain online during the maintenance period.
For the duration of the wiki maintenance, Desire2Learn links on the Millersville University homepage will change to point directly to the Desire2Learn welcome page. Therefore, the Desire2Learn system will remain accessible to students, faculty, and staff. However, the guides and help information the Desire2Learn Resources Space provides will be temporarily unavailable.
Some links to the Desire2Learn Resources Space, ones not located on the Millersville University homepage, will not be redirected during the wiki outage. Attempting to use these links during the wiki maintenance period will not work. Please use the Desire2Learn links on the homepage on Thursday morning.