D2L Resources Blog

Update - Sunday, 30 August 2015

At 6:00 a.m. Eastern, on Sunday, 30 August 2015, D2L, Inc. announced they have corrected the problems that caused errors and timeouts during login and use of the D2L system. Millersville University IT staff are monitoring the system.

Initial Notice

As of 6:35 p.m. Eastern, on Saturday, 29 August 2015, a problem with the D2L system is generating error messages and preventing use of the system. D2L, Inc. are aware of the problem, and technicians at the D2L data center are working to restore service.

D2L Down - RESOLVED

Update at 12:30 p.m. Eastern

As of approximately 12:20 p.m. Eastern, D2L is available again. Technicians at D2L, Inc.'s data center corrected the database problem that caused the outage.

D2L Down - Sat, Aug 29

Update at 12:30 p.m. Eastern

As of approximately 12:20 p.m. Eastern, D2L is available again. Technicians at D2L, Inc.'s data center corrected the database problem that caused the outage.

Initial Notice

As of 11:05 a.m. Eastern, on Saturday, 29 August 2015, the D2L system is down or unreachable. D2L, Inc. are aware of the problem, and technicians at the D2L data center are working to restore service.

Discussions

  • All locations of the Topic Score Details screen in the Discussions tool now have a consistent presentation across all incidences of the screen.

Dropbox

  • The File Submissions area of Dropbox has a log that can be filtered to determine if and when a learner submitted a file, and whether the learner or instructor deleted the submission. If a submission was accidentally deleted, it can be restored from the submission log.
  • Turnitin settings for Dropbox folders now copy when you copy from courses with Turnitin-enabled folders.
  • More settings that instructors set for Dropbox folders (ie. Start and End date) are now auto filled in fields on the Turnitin Options tab.

Quizzes

  • Instructors can now specify multiple IP address restrictions as ranges, with the option to add multiple IP address range restrictions.

Due to scheduled maintenance at the Turnitin data center, all Turnitin services, including Plagiarism Detection and GradeMark, will be unavailable from 10 a.m. to 2 p.m. Eastern, on Saturday, 15 August 2015. The Turnitin company recommend instructors modify assignment due dates to fall before, or several hours after, the maintenance period.

The D2L system itself will not be affected by the Turnitin maintenance period. Only the Turnitin services, available from within D2L's dropbox tool, will be affected and made unavailable.

This morning the Turnitin company issued a service alert warning that on July 18, 19, and 20, some users may have encountered missing buttons or images while using Turnitin tools including Plagiarism Detection and GradeMark. Turnitin have corrected the source of the problem, so buttons and images now load properly for all users.

This problem only affected the Turnitin tools. The rest of the D2L system was functioning normally.

If you have any questions, please contact Millersville's IT Help Desk.

Content

  • “Upcoming Events” has been renamed “Course Schedule”
  • A list of “Overdue Assignments” will now display in “Course Schedule” for students that have unfinished assignments that are past the “Due” date but not past the “End” date.
  • When copying course components there is now an option to “Include associated files” when selecting to copy Content, rather than needing to copy all course files.

Dropbox

  • Settings to enable and choose options for “Originality Checking” have been moved to a new “Turnitin” tab. 

Discussions

  • The "Assess Student" menu option is now accessible from each Thread on the View Topic page, assuming that the instructor has enabled “Allow Assessment of Individual Posts” when creating the Topic.

There are no feature or tool changes being made to the Millersville D2L system on Friday May 22nd 2015 that will affect students or instructors.

Problem Resolved

Sunday, 10 May 2015, 12:20 p.m. Eastern

Technicians at D2L, Inc. have resolved the issue that caused the "internal error" problem. You can now log in to the D2L system.

For more information about the problem, please see: https://wiki.millersville.edu/x/HIGxAg

Resolved

Sunday, 10 May 2015, 12:20 p.m. Eastern

Technicians at D2L, Inc. have resolved the issue that caused the "internal error" problem. You can now log in to the D2L system.

Updates

Sunday, 10 May 2015, 11:58 a.m. Eastern

Technicians at D2L, Inc. continue to work on resolving the problem. An update will be provided by 1 p.m. Eastern.

Sunday, 10 May 2015, 11:00 a.m. Eastern

Technicians at D2L, Inc. continue to work on resolving the problem. An update will be provided by 12 noon Eastern.

Problem Announcement - Sunday, 10 May 2015, 10:00 a.m. Eastern

We are currently experiencing a problem with D2L that is preventing all use of the system. Technicians at D2L, Inc. are currently working to determine the cause of the problem. An update will be provided by 11 a.m. Eastern.

Problem Description

Attempting to log in to D2L results in an "Internal Error" message.

Fix or Workaround

None at this time.

D2L Will Be Unavailable

  • Saturday, 9 May 2015, from 12:01 a.m. to 12 noon Eastern for a system upgrade
  • Sunday, 10 May 2015, from 1 a.m. to 7 a.m. Eastern for scheduled maintenance

D2L System Upgrade

From 12:01 a.m. to 12 noon Eastern, on Saturday, 9 May 2015, technicians at D2L, Inc. will be upgrading our D2L system from version 10.3.0 Service Pack 16 to version 10.4.10. During the upgrade, the D2L system will be completely unavailable.

This should be the last D2L update to require an extended downtime or disrupt finals week and grading. With this upgrade to version 10.4.10, our D2L system moves to continuous delivery, which will bring small, monthly updates that require no downtime.

The shift to continuous delivery will be the largest change brought by this system upgrade and the latest version of D2L. For details on the other, smaller changes that will come with the upgrade, please see: Monthly Update Notification - Changes Effective May 9th 2015

Scheduled Maintenance

From 1 a.m. to 7 a.m. Eastern, on Sunday, 10 May 2015, technicians at D2L's hosting facility will perform necessary computer and network hardware upgrades. During the maintenance period, the D2L system will be completely unavailable.

No patches or updates to D2L are planned for this maintenance period. Instead, this monthly, scheduled downtime allows D2L's data center staff time to perform necessary hardware upgrades and maintenance.

Beginning with version 42, Google have disabled by default in Chrome a technology called NPAPI, something relied upon by Java to work with web browsers. This blocks the use of Java with Chrome.

If you use Chrome, this change will prevent you from using the Screen Recording function of MU Video as well as any Java-based web content added to D2L courses.

For now, Google have provided a temporary fix by way of a hidden Chrome configuration setting. For more information on that, please read on. As a long term solution, the creators of Java-based web tools, including the maker of MU Video's screen recorder, are re-engineering their tools to use other technologies.


The following is from Enabling Java in Chrome:

Why don't Java-based tools work with Chrome now?

Beginning with version 42, Google have disabled by default in Chrome a technology called NPAPI, something relied upon by Java to work with web browsers. This blocks the use of Java with Chrome.

How can I make Java work in Chrome again?

You can re-enable NPAPI—and therefore, Java—by:

  1. Using Chrome, follow this link: chrome://flags/#enable-npapi
    or copy-and-paste that link into the web address box in Chrome and then press return.
  2. On the page that loads, click the "Enable" link.

This will also let other NPAPI-based plugins work again, if you have others installed.

By 2:45 PM Eastern on Friday, 17 April 2015, Blackboard technicians had restored access to Collaborate sessions. Blackboard Collaborate is working normally now.

For more information, please see the original blog post about this issue.

Update - RESOLVED

By 2:45 PM Eastern on Friday, 17 April 2015, Blackboard technicians had restored access to Collaborate sessions. Blackboard Collaborate is working normally now.

Original Post

We are currently experiencing a problem with Blackboard Collaborate that is affecting access to Collaborate sessions. Blackboard technicians are currently working to determine the problem. An update will be provided before 3:30 PM Eastern.

Beginning at about 2:00 PM Eastern, on Friday, 17 April 2015, a problem at Blackboard's Collaborate data center began preventing access to Collaborate sessions. When you attempt to join a Collaborate session, you may see one of the following error messages:

  • "Unable to contact authentication server"
  • "Unable to get Join link for this meeting"

This problem affects only Blackboard Collaborate, commonly accessed through the Online Rooms tool within D2L. The D2L system is hosted at a separate data center and is functioning normally.

Blackboard, Inc. are aware of the problem, and their technicians are working to resolve the issue. Millersville University IT staff will update this post as we learn more.