D2L Resources Blog

Due to scheduled maintenance at the Turnitin data center, all Turnitin services, including Plagiarism Detection and GradeMark, will be unavailable from 10 a.m. to 2 p.m. Eastern, on Saturday, 7 March 2015. The Turnitin company recommend instructors modify assignment due dates to fall before, or several hours after, the maintenance period.

The D2L system itself will not be affected by the Turnitin maintenace period. Only the Turnitin services, available from within D2L's dropbox tool, will be affected and made unavailable.

Though Blackboard have not yet issued an update regarding the Collaborate outage, the Collaborate system appears to be back online and working normally again.

Resolved, 2:05 P.M. Eastern:

Though Blackboard have not yet issued an update regarding the Collaborate outage, the Collaborate system appears to be back online and working normally again.

Original Post

At this time, the Blackboard Collaborate (Online Rooms) web conferencing system is not available. Attempting to enter a Collaborate session by following a Join link within D2L returns the following error message: "Unable to get Join link for this meeting".

Blackboard technicians are working to correct this problem, but they are not able to provide an estimate on when Collaborate will work again.

D2L, Inc.'s technicians identified and corrected the problem that prevented some email messages sent from within D2L from leaving the system. D2L messages sent from within D2L are now leaving the system promptly and being delivered normally.

The D2L system did not lose any messages due to, or during the time of, the problem. Messages that did not leave D2L servers during the time the problem was in effect were queued on D2L's servers. All messages stored in that queue have now been sent out.

Resolved - 28 January 2015, 1:32 p.m. Eastern

D2L, Inc.'s technicians identified and corrected the problem that prevented some email messages sent from within D2L from leaving the system. D2L messages sent from within D2L are now leaving the system promptly and being delivered normally.

The D2L system did not lose any messages due to, or during the time of, the problem. Messages that did not leave D2L servers during the time the problem was in effect were queued on D2L's servers. All messages stored in that queue have now been sent out.

Original Post

Some email messages sent from within D2L are not reaching their destinations. Not all email messages are affected; most messages are being delivered normally. Some messages though are becoming stuck within the D2L system instead of being sent out for delivery.

Technicians at D2L, Inc., and at the data center that hosts Millersville's D2L system, are working to resolve this issue.

This problem is occurring within D2L's servers and affects the D2L systems of multiple PASSHE universities.

Millersville's email systems are functioning normally, and sending email from D2L to other, non-Millersville email addresses will not avoid the problem. Email messages sent from D2L to non-Millersville email addresses appear to be blocked at the same rate as messages sent to Millersville email addresses.

There is no way to tell from within the D2L system whether an email message has reached all its intended recipients. Furthermore, some messages are reaching some, but not all, intended recipients, so sending a copy of a message to yourself does not provide a reliable indication of whether or not the message reached others.

D2L technicians believe that all undelivered messages caught up in their servers by this problem will be delivered when the problem is fixed.

Grid View Is Back

The Return of Grid View in Discussions

Due to overwhelming demand, D2L, Inc. have once again made grid view available in discussions. D2L, Inc. had previously removed grid view because the it does not work well with screen readers, but now the view is back.

If you would like to change your view of discussions from reading view to grid view, please see Switching to grid view.

Now in its 6th year, Transforming the Teaching & Learning Environment: the PASSHE Virtual Conference provides an opportunity to​ engage with education professionals from around the world—all from the comfort of your office or home. Over the course of two weeks in February, 60 one-hour sessions will be delivered online. Topics range from Emerging Technologies to Organizational Best Practices to Mobile Learning and more. ​​​​​

February 9th - February 20th

PASSHE Faculty/Staff Registration: free
Non-PASSHE Individual Registration: $60
Non-PASSHE Institutional Registration: $150

TOP REASONS TO ATTEND:
You can sleep in your own bed at night.
No standing in long security lines at the airport.
You can participate from your office, home, on the go, or at the beach.
No spending hundreds of dollars on travel and lodging.
No concurrent sessions. You can attend all 60 sessions.
You can watch a recording of each session anytime.

WHEN:
Friday, February 27th

TIME:
8:00 AM to 5:00 PM

WHERE:
The Ware Center
42 N. Prince Street
Lancaster, PA 17603

Register Now!

Register to attend the
Lancaster Learns Conference 2015.
Don't miss this historic event!

REGISTER TO ATTEND

Lancaster Learns’ mission is to promote quality teaching and learning by building capacity for evidence-based pedagogy and learner-centered instruction through collaboration across the institutions of higher education within Lancaster county.

For attendees, participation in Lancaster Learns will provide opportunities for learning, sharing, and networking with your higher education peers from the Lancaster County area. Don't miss this historic educational event!

EVENT LOCATION

The Ware Center
42 N. Prince Street
Lancaster, PA 17603

For directions, parking information, and accessibility services, CLICK HERE.

REGISTRATION

Attendee from Member Institution - $25 with code
Attendee from Non-Member Institution - $75
I'm not sure if my institution is a member...

The registration fee includes the entire day's program, continental breakfast, lunch, and snacks.

REGISTER TO ATTEND

A Technology Conference for Teaching and Learning in Higher Education

Thursday, May 14, 2015
8:00am-4:30pm
West Chester University • Sykes Student Union

RECAP 2015 Keynote Announced

"The Quest for Engaged Students: Technology, Millennials & Learning"

We are thrilled to announce Karl M. Kapp, Ed.D. as the RECAP Conference keynote speaker. Dr. Kapp is a professor of Instructional Technology at Bloomsburg University, Director of Bloomsburg’s Institute for Interactive Technologies, author of six books, and Co-Principle Investigator on two NSF grants. Join us as Karl shares his broad experience and knowledge in an enlightening, interactive session sure to inspire!

Learn More

Submit a Proposal by the January 30th deadline!

Thinking about submitting a proposal? There are a few weeks left to submit a proposal to deliver a 45 minute session sharing your experience and success with the use of technology to deliver instruction and facilitate learning. Proposals should align with a session theme and may be presented using a Sharing/Demonstration or Small Group Discussion format.

The RECAP Conference Planning and Content Teams
www.wcupa.edu/recap

Follow @RECAPConference

Resolved

According to iParadigms, LLC, their technicians resolved the problems with the Turnitin system by the end of Monday, 5 January 2015. All Turnitin tools and features are now working normally.

For information on what problems Turnitin experienced, please see Turnitin Grading Problems.

Updates

RESOLVED - Tuesday, 6 January 2015, 8:20 a.m. Eastern

According to iParadigms, LLC, their technicians resolved the problems with the Turnitin system by the end of Monday, 5 January 2015. All Turnitin tools and features are now working normally.

Monday, 5 January 2015, 4:14 p.m. Eastern

From iParadigms:

The system is recovering from an earlier intermittent service disruption. Instructors may still see errors within the iPad app.

Monday, 5 January 2015, 12:58 p.m. Eastern

From iParadigms:

Turnitin continues to experience a global service disruption. We are working to resolve this and will provide an update.

Monday, 5 January 2015, 12:15 p.m. Eastern

From iParadigms:

The issue with the Document Viewer has been mostly resolved. There may be some intermittent slowness as the service recovers.

Monday, 5 January 2015, 11:34 a.m. Eastern

iParadigms have provide more information. The Turnitin document viewer is affected by this issue, and when you attempt to open an assignment in the Turnitin document viewer:

  • You may experience a delay before the document appears.
  • You may encounter one or more error messages.

Original Problem Description

At this time, you may experience problems when attempting to grade materials using Turnitin.

At 10:41 a.m. Eastern, on Monday, 5 January 2015, iParadigms, LLC, makers of Turnitin Plagiarism Detection and GradeMark, advised that a problem with the Turnitin service is affecting grading:

Turnitin Service Alert

Turnitin is currently experiencing an intermittent issue that impacts grading. We are working to resolve this and will provide updates.

iParadigms technicians are working to resolve this issue.

Other parts of the D2L system, including non-Turnitin grading features, are unaffected by this problem.

Millersville's database team resolved this problem on Thursday, 11 December 2014. New course shells are being created in D2L.

Background:

A glitch in the process Banner uses to send course shell creation information to D2L had been blocking the transfer of details about Spring 2015 courses. Banner tried to send the information, but D2L never received it, and this stopped the creation of Spring 2015 D2L shells for a time.

Millersville's database team made adjustments to the Banner-to-D2L update process to eliminate the glitch. Therefore, since Thursday, 11 December 2014, new course shells are once again being created in D2L.

Due to scheduled maintenance, Blackboard Collaborate (Online Rooms) will be unavailable from 6 p.m. Eastern on Saturday, December 20, to 6 a.m. Eastern on Sunday, December 21.

Only the Blackboard Collaborate synchronous meeting tool, available through the Online Rooms tool in D2L, will be affected by this maintenance period. The rest of the D2L system will not be affected by this Collaborate maintenance.

EDIT: Millersville's database team resolved this problem on Thursday, 11 December 2014.

At this time, new D2L course shells requested through MAX are not being created within D2L. A problem with the daily Banner-to-D2L update process has blocked the creation of new D2L course shells.

Millersville Information Technology staff are working on the problem.

Capital Construction and Maintenance Projects - POWER OUTAGE - Campus Wide

As Millersville University's D2L system is hosted at an off-campus data center, this campus wide power outage will not affect D2L. Should campus networking equipment lose power during Sunday's work on the campus electrical system, access to D2L from on-campus computers may be interrupted. However, the D2L system itself will not be disrupted by this planned, on campus power outage.

Description:

A campus-wide outage is scheduled to reverse temporary measures implemented this morning during the power outage. This outage will return power to normal operations.

Construction Timeframe:

  • Date: Sunday, October 26, 2014
  • Beginning Time: 10:00 a.m. Eastern
  • Ending Time: 10:30 p.m. Eastern

Campus Impact:

  • Power to most buildings will be off for approximately 10 minutes.
  • McComsey Hall and Hull Hall will experience a 30-minute outage.
  • The emergency generators will be operating for essential life safety measures and other critical areas within the buildings.

We are sorry for the inconvenience that these projects may cause and ask that you contact Facilities Management at (717) 872-3275 or Capital Construction at (717) 872-3282 if you have any questions. Thank you for your cooperation during this project.