If you can log in to D2L and you have a D2L course issue call the University of the D2L environment you are logged into for support:

Shippensburg Technology Help Desk for Students

• Monday-Thursday 8am-11pm
• Friday 8am-5pm
• Saturday 9am-5pm
• Sunday 12-11pm
• Summer M-F 9:00-3:00

Email helpdesk@ship.edu or call (717) 477-4357

https://www.ship.edu/technology/student/student_help_desk/

After hours:

Contact the D2L 24/7 Support Center:

866-832-2319 (toll free)

• https://idwt.freshdesk.com/support/solutions/folders/8000084819

• Refer to Brightspace Help

  https://documentation.brightspace.com/EN/-/-/-/welcome_page.htm

If you have a Ship email and you are logging into Ship  Brightspace contact:

 Shippensburg Technology Help Desk for Students

See https://password.ship.edu/showLogin.cc?isMobile=false to reset your Shippensburg University password.

If you have a Ship email and you are logging into Millersville D2L:

Use the “Forgot Your Password?” link on the Guest tab at https://wiki.millersville.edu/display/d2ldocs/Username+and+password+for+guests to change or reset your password.

You may call the Millersville IT Help desk for assistance, but you must specify that you have a “Guest” account and NOT a MyVille account.

Anyone may join a Zoom room using a link provided by any Zoom Meeting host. Users may only access personal meeting rooms and/or create meetings using Zoom at their home institution (the University of their email address).

Zoom Login

If you have a Ship email you may access your Zoom account at :

https://ship.zoom.us/

**meetings created by Millersville users will not appear on your Meetings list. You may only access them via the link provided to you by the Millersville user.

Shippensburg Zoom Resources:

https://idwt.freshdesk.com/support/solutions/8000051804

For Zoom Technical Help See Shippensburg Technology Help Desk for Students

Anyone may view an MUVideo embedded to a course, so long as the user is enrolled in that course. Non Millersville users may only follow links to MUVideos if those videos are set to “Unlisted”.

MU Video Access

If you do not have a Millersville email, you cannot login to MUVideo directly. You can only use the features accessed via “My Media” from the D2L “Resources” menu.

MU Video Resources:

MU Video in D2L for Students  *use this page only. 

For MU Video Technical Help See Millersville IT Help Desk

If you can log in to D2L and you have a D2L course issue call the University of the D2L environment you are logged into for support:

Millersville IT Help Desk

• Monday-Thursday 7am-9pm
• Friday 7am-5pm
• Summer M-F 8:00- 5:00

Email help@millersville.edu or call (717) 871-7777.

https://wiki.millersville.edu/display/ittac/Welcome

• https://wiki.millersville.edu/display/d2ldocs/Home
• https://wiki.millersville.edu/display/d2ldocs/Video+tour
• “Resources for Student Success” content inside D2L.

Contains descriptions of each D2L tool and links to Brightspace videos, when available. 

If you have a Millersville email and you are logging into Millersville D2L contact:

Millersville IT Help Desk

See

https://myaccount.millersville.edu/ to reset your MyVille password.

If you have a Millersville email and you are logging into Shippensburg Brightspace:

Use the “Forgot Password?” feature on the Guest Login screen (from the “Millersville” button option on the Ship Brightspace  login screen) to change or reset your password.

You may call the Shippensburg Technology Help Desk for Students but you must specify that you have a “Guest” account and NOT a Ship account.

If you have a Millersville email you may access your Zoom account at:

https://millersville.zoom.us/

Or from the “University” menu within Millersville D2L.

**meetings created by Shippensburg users will not appear on your Meetings list. You may only access them via the link provided to you by the Shippensburg user.

Millersville Zoom Resources:

Instructional Technology - Zoom

For Zoom Technical Help See Millersville IT Help Desk for Students

Anyone may view an MUVideo embedded to a course, so long as the user is enrolled in that course. Non Millersville users may only follow links to MUVideos if those videos are set to “Unlisted”.

MU Video Access

If you have a Millersville email you may access MUVideo , login using your myVille credentials directly at:

https://millersville.mediaspace.kaltura.com/

MU Video Resources:

Instructional Technology - MU Video *May use full catalog of resources.

For MU Video Technical Help See Millersville IT Help Desk