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Printing at MU

Printing at Millersville University

  • Each student at Millersville University is given an allocation of printouts (at no cost to the student) for each Fall and Spring Semesters in designated lab printers on campus. 
  • For calendar purposes:
    • Fall Semester will be defined as July 1 – December 31
    • Spring Semester will be defined as January 1 – June 30
  • Check your MU Print Allotment at any GoPrint station. 

Printing beyond the Semester allocation will be at the cost of the student via Marauder Gold.  Once you have exceeded your semester allocation you will need to use money in your Marauder Gold account in order to print.

How Does It Work?
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  • All Millersville University students receive a print quota of a ## of pages based upon published semester allotments (or a GoPrint $$ total credit) per semester. Since this quota is treated as a dollar amount by the printing system, each page printed on a black and white printer deducts a GoPrint $$ amount from your balance.
  • Allotments and overage charges will be recognized by semester: Please note that printers will default to double-sided printing (one page, double sided=2 prints) 
  • Unused printouts will not be rolled over to the next semester. MU Print Allotments will be refreshed at the beginning of each semester.
  • There will be no reimbursement for unused GoPrint $$.
  • Print jobs of more than 50 pages will be automatically removed from the system.  
  • The number of pages in your print job is not reduced from your balance until you release the print job at the print release station. Simply sending a document to the queue by selecting the print option will NOT deduct any pages from your balance.
  • When your MU Print Allotment reaches $0.00, you will not be able to release print jobs from any print release stations unless you have a Marauder Gold account with the available funds.
  • Printing at MU Infographic
  • For further details, questions and feedback: help@millersville.edu

Tips and Tricks to Decrease Printing

  • Think before you print - can I utilize this content electronically?
    • Talk with your Faculty and identify when you can utilize electronic media in class or with classroom work.
  • Always print double-sided
  • View print job prior to printing
  • Select only the pages you need to print out
  • Need multiple copies of the same document or need to print documents over 50 pages?  Visit the Copy Shop in the basement of the SMC. They have equipment designed to handle large quantities better and more efficiently than the lab printers.
  • Be patient when you release a print job as there may be other print jobs in the queue ahead of you; there may be a short delay before your job is printed. If you become impatient and send the same page(s) to the printer a second time you will get two copies of the page(s) and, consequently, be charged again for all pages that were printed.
  • Check document properties prior to printing.  Our labs use 8 1/2 X 11 paper.  Any documents configured for a different size paper (A4, tabloid, or other non-standard size) may have problems printing and cause the print job to error and cease printing until the job is deleted.  Contact the Help Desk at (717-871-7777 or x7777) for assistance.
  • ALWAYS log off any campus computer as soon as you have completed your work.
  • When doing research, save material by emailing it to yourself or saving directly to a flash drive
  • Download books to your personal device
  • Before printing study guides, class notes or a syllabus - change margins and font sizes to decrease the number of pages to be printed
  • PowerPoint Slides  
    • Make the presentation into a PDF with multiple slides
    • Print only as handouts
    • Save and send to email
    • Take notes in PowerPoint
    • Take notes in OneNote
  • Print Anywhere  - Print when you want. Need to print it later in the day? Go ahead. Your print job will wait for you.

How to Dispute a Print Charge

  • On the occasion that a printer malfunctions and misprints or does not print your print job and you are still charged for that print job, you may present your case to the Help Desk for credit to your MU Print Allotment account.
  • Malfunctions may occur as a result of issues with paper jams, toner, or technical issues.
  • Contact the Help Desk at (717) 871-7777, help@millersville.edu or stop by the Technical Assistance Center, first floor Boyer with the following information:
    • Name
    • Username
    • Contact Information
    • Date and Approximate Time of Occurrence
    • Name of Computer Lab
    • # of Pages misprinted or not printed
    • Explanation of misprint
  • The Help Desk will check the GoPrint logs and verify the errant transaction and contact you with the resolution.
  • If the misprint is toner related or the result of physical damage (i.e. accordion-style or ripped due to printer jam), please bring your print job to the Technical Assistance Center, first floor Boyer and provide the same information as above.
  • Disputes will be resolved within 1-2 business days.  Please note the Help Desk is closed on Saturday and Sunday.



 

Help Desk

Help Desk Contact Info

Location: Boyer Building
Phone: 717-871-7777
Email: help@millersville.edu
Hours:
Call Center

  • Fall/Spring Semesters:
    • M-Th 7:00am - 7:00pm EST
    • F 7:00am - 5:00pm EST
  • Summer Sessions:
    • M-F 7:00am - 5:00pm EST

Walk-in TAC

Technical Assistance Center - access via W. Frederick Street side of building

  • Fall/Spring Semesters:
    • M-Th 8:00 am - 7:00pm, F 8:00am - 5:00pm EST
  • Winter/Summer Sessions:
    • M-F 8:00am - 5:00pm EST
Emergency Notification: MU Alert System