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A quick guide to understanding where to use which username and password.





Your University identifying number, located on your MU ID card (begins with M00...), aka MU ID
  • Uppercase M followed by eight numbers is used to identify you in the university database
  • Located on your university ID card


Online user


Employee Self


Name of online education platform at


Outlook Web


Banner Web Information ServiceMax

Password Reset or Forgot my password

How do I get my usernames and passwords?

  • Typically you will receive your “M#” from the HR office. You may receive your Outlook email address and initial email password from your departmental office.
  • Ultimately you will receive an email from IT Help Desk forwarded through your departmental office with confirmation of ESS account creation and instructions on how to use MyAccount@MU to set-up your password maintenance for myVILLE, Outlook email, D2L, MU Video and ESS.

Who do I call if I have questions about my accounts and passwords?

  • Please contact the IT Help Desk at (717)871-7777 for password assistance and to confirm the status of any of your accounts.
  • The Help Desk may direct you to either HR or your departmental office depending upon the current stage in the account creation process.

Where do I go to log in?

  • "Faculty and Staff" > "Logins" - this is the Logins and Services Directory OR directly
  • From this directory you will be able to login to most of the web based systems that you will use to do work at the University. You may also find login access to some of these services from other Millersville University webpages.
  • Remember your username and password are NOT the same for all Millersville systems. 

myVILLE Account

Needed for login to any university computer and many university systems

  • a.k.a. username/user ID/university credentials
  • Faculty / Staff user name
    • Typically your full email address: ""
  • Student user names (student email address)
    • fmllllll - f = first initial / m=middle initial (or 2nd letter of last name if none) / llllll = up to first 6 letters of last name.  (example George H Jeffries  User Name: ghjeffri)
      • For common names the last 1 or 2 letters may be replaced with a number. 

Logins and Services Directory

From this directory you will be able to login to most of the web based systems that you will use to do work at the University. You may also find login access to some of these services from other Millersville University webpages.

  • University Intranet
  • Portal allows for access to multiple systems available to Students, Staff and Faculty
  • Username/password: myVILLE account credentials


  • Banner Web Information System
  • Faculty use MAX to see course assignments and class rosters, request D2L courses, enter grades, etc.
  • Staff may use MAX to update personal information, register for classes, etc.
  • Username/password: myVILLE account credentials


  • Online learning management platform used to share content, create discussions, communicate assessments and more.
  • Username/password: myVILLE account credentials
  • D2L Resources Space: D2L Resources
  • Student success platform that promotes communication between students, course instructors, faculty advisors, and staff in support of student academic achievement.  
  • Username/password: myVILLE account credentials


  • a.k.a. PASSHE, Employee Self Service
  • Portal for viewing pay stubs, submitting leave requests, view benefit plans, edit personal data, etc.
  • Username: full email address (
  • Password: myVILLE account password
  • Each new user should enroll here and perform first time account setup with security questions/answers for their myVILLE account
  • All myVILLE account maintenance and password changes should be made here
  • Once password is set you can use this username and password for Email, D2L, ESS, wifi access, MU Video, Max and myVILLE portal access
  • Please call the IT Help Desk (717) 871-7777 for all password support issues.
  • Online meetings, presentations and video conferences
  • Username/password: myVILLE account credentials
  • Create, upload and share multi-media video related to coursework and University interests. This system integrates with D2L.
  • Gives students and faculty an easy way to access email, calendars, and other Millersville University essentials.
  • a.k.a. Outlook or Exchange
  • Send/receive email
  • University employee email address book
  • Your Outlook calendar with meeting scheduling features
  • Office 365: Install Office on up to 5 personal and compatible Windows and Mac computers and/or tablets (including iPad!). Utilize Office 365 online for collaboration. Use OneDrive for online file storage. Free for all University students, faculty and staff.
  • Hosts resources and documentation for: Cascade (web page software), D2L Resources, OnBase (document management software), The Help Desk - Self Help, The President's Commissions and more
  • You may need to request permission to access certain wiki spaces
  • Username/password: myVILLE account credentials
  • Parent and third party payments/view bills
  • User ID and password
  • Each individual user enrolls for this service
  • Service allows the University to communicate school closings, delays or other information of significant immediate importance
  • User designates which email or devices from which to receive alerts
  • Full University addresses are used to create accounts
  • Passwords are then created by individual users and can be reset
  • Banner web client for faculty and staff
  • Username/password: myVILLE account credentials
  • Student organization and involvement opportunities
  • Username/password: myVILLE account credentials
  • When you need technical help...
  • IT Call Center - 717-871-7777
  • University Information Technology System and Application Operation Status

Help Desk

Help Desk Contact Info

Location: Bard Hall

Phone: 717-871-7777


Classroom Hotline: 717-871-7280

After Hours D2L Help: 877-325-7778

Call Center

  • Fall/Spring Semesters:
    • M-TH 8AM - 7PM EST, F 8AM - 5PM EST
  • Summer Sessions:
    • M-F 8AM - 4PM EST

Walk-in TAC

  • M 9-11AM, 12-7PM

  • T 11AM-4PM
  • W 9-10:30AM, 1-7PM
  • TH 9AM-5PM
  • F 9-11AM, 1-4PM

By Appointment - book an appointment

Technical Assistance Center - Bard Hall

MU Alert System: Emergency Notification
LiveSafe - mobile safety system for the University Community: LiveSafe App