Instructional and Technology Support Home

In this service catalog are links to self-help materials as well as links to the support sites of other campus offices. Students, faculty, and staff may contact the IT Help Desk for further assistance. Also by contacting the IT Help Desk, faculty and staff may request one-on-one training or assistance from the Instructional & Technology Support (I&TS) team.

Instructional & Technology Support (I&TS)

The Instructional & Technology Support (I&TS) team supports the Millersville University community with the integration of appropriate technology into teaching and learning. A large portion of that role is providing support for the University's online learning management system: the D2L Brightspace Learning Environment. Additionally the team supports a growing number of instructional technologies adopted by the University including:

• classroom equipment
• iClicker student response system
• Zoom, a cloud based collaboration and meeting tool

I&TS strives to promote the intentional use of instructional technologies to align with active learning strategies while also meeting the instructional needs of campus members. The team works directly with faculty and staff and creates materials to support student use of the instructional technology systems adopted by our campus. Members of the I&TS team provide most training at point of need in 1:1, face-to-face sessions, but also lead department or cohort training upon request. Support may be provided on campus or using Zoom online meeting tool.

Support services Include

• Training and technical support for instructional technologies adopted by the University.
• Provision of instructional support materials for reference from the Millersville University wiki site.
• Partnering with faculty to design or redesign courses for technology enhanced, blended, or online delivery.
• Collaboration with academic departments and programs to support the growth of online courses and programs.
• Assisting faculty with adoption of technology alternatives to replace or augment traditional instruction and assessment methods.
• Consulting on technological solutions to meet the instructional objectives of campus members.

Contact Information

Please contact the Millersville IT help desk at (717) 871-7777 with all requests for team support and training. This allows the I&TS team to work with other IT teams and campus offices to address faculty and student needs in the most efficient and effective manner.

Campus Location

The members of the Millersville Instructional & Technology Support team have offices on the second floor of Boyer Building.

• Office of Learning Services
• Digital Learning Studio (DLS)
• Title IX Resources
• Registrar's Office