Instructional & Technology Support
In this service catalog are links to self-help materials as well as links to the support sites of other campus offices. Students, faculty, and staff may contact the IT Help Desk for further assistance. Also by contacting the IT Help Desk, faculty and staff may request one-on-one training or assistance from the Instructional & Technology Support (I&TS) team.
Instructional & Technology Support (I&TS)
Marie Firestone, Instructional Support Specialist/Designer | Matt Fox, Instructional Technologist/Designer | Stephen Gadsby, Instructional Server Specialist |
The Instructional & Technology Support (I&TS) team supports the Millersville University community with the integration of appropriate technology into teaching and learning. A large portion of that role is providing support for the University's online learning management system: the D2L Brightspace Learning Environment. Additionally the team supports a growing number of instructional technologies adopted by the University including:
- classroom equipment
- iClicker student response system
- Zoom, a cloud based collaboration and meeting tool
I&TS strives to promote the intentional use of instructional technologies to align with active learning strategies while also meeting the instructional needs of campus members. The team works directly with faculty and staff and creates materials to support student use of the instructional technology systems adopted by our campus. Members of the I&TS team provide most training at point of need in 1:1, face-to-face sessions, but also lead department or cohort training upon request. Support may be provided on campus or using Zoom online meeting tool.
Support services Include
- Training and technical support for instructional technologies adopted by the University.
- Provision of instructional support materials for reference from the Millersville University wiki site.
- Partnering with faculty to design or redesign courses for technology enhanced, blended, or online delivery.
- Collaboration with academic departments and programs to support the growth of online courses and programs.
- Assisting faculty with adoption of technology alternatives to replace or augment traditional instruction and assessment methods.
- Consulting on technological solutions to meet the instructional objectives of campus members.
Contact Information
Please contact the Millersville IT help desk at (717) 871-7777 with all requests for team support and training. This allows the I&TS team to work with other IT teams and campus offices to address faculty and student needs in the most efficient and effective manner.
Campus Location
The members of the Millersville Instructional & Technology Support team have offices on the second floor of Boyer Building.
D2L Help Resources for Students
These are some of the most common student-help topics for D2L. Please reach out to the HelpDesk and submit a Ticket if you have more specific questions or issues.
New student?
- Accessing D2L
- Getting started
- Logging in
- Username and password for Millersville students
- Course start and end dates
- Missing courses
Completing Course Activities
- Submitting assignments
- Discussions
- Including original message in reply
- Including video in a Discussion post
Taking a Quiz or Assessment
Grades
Help Desk Contact Info
717-871-7777
Location: Boyer Building
Email: Help.Desk@millersville.edu
Classroom Hotline: 717-871-7280
After Hours D2L Help: 877-325-7778
Hours:
Call Center/Technical Assistance Center
- Fall/Spring Semesters:
- M-TH 8AM - 7PM EST, F 8AM - 5PM EST
- Winter/Summer Sessions:
- M-F 8AM - 4PM EST
Technical Operations 'Tech Ops' Contact Info
Audio/Video/Lighting/Electronic Support for University Campus functions
717-871-7689
Location: SMC
Email: TechOps@millersville.edu