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Template: Problem Determination

Email:  We are currently experiencing a problem with X that is affecting access to X services.  Technicians are currently working to determine the problem.  An update will be provided (provide specific timeframe - on or before X time)

Web:  We are currently experiencing a problem with X that is affecting access to X services.  Technicians are currently working to determine the problem. An update will be provided  (provide specific timeframe - on or before X time)

Portal:  System outage: system name - click here for more details (link to web message)

Facebook:  System outage: system name - click here for more details (link to web message)

Twitter:  System outage: system name - click here for more details (link to web message)

Template: Intermediate Notification

Email: We apologize about the inconvenience, technicians continue to work on resolving problem X. If the outage is not resolved in X additional information will be provided.

Web:  System outage: system name - click here for more details (link to web message)

Portal: -Update upon resolution-

Facebook: -Update upon resolution-

Twitter: -Update upon resolution-

Template: Minor Outage Resolved

Email: Problem X has been resolved. All systems are now functional.

Web: System Outage Resolved: system name -  click here for more details (link to web message)

Portal: System outage resolved: system name - click here for more details (link to web message)

Facebook: System outage resolved: system name - click here for more details (link to web message)

Twitter: System outage resolved: system name - click here for more details (link to web message)

Template: Resolution

Email: Problem X  has been resolved.

Web: System Outage Resolved: system name -  click here for more details (link to web message)

Portal: System outage resolved: system name - click here for more details (link to web message)

Facebook: System outage resolved: system name - click here for more details (link to web message)

Twitter: System outage resolved: system name - click here for more details (link to web message)

Template: Text Message

IT Alert: System X outage, visit mualert.com for additional details.