External Modes
Mode |
When its Used |
Format/Template |
|---|---|---|
Logins Notification |
Always - As soon as an outage occurs |
|
Help Desk Outage Greeting |
Always - Any outage greater than 15 minutes |
Outage Message |
Campus E-mail |
Always - Unless the outage impacts the delivery of the message |
|
Websites\MuAlert.com |
Always - Any outage greater than 15 minutes |
|
Social Media |
Always - Any outage greater than 15 minutes |
|
Help Desk Portal (wiki for now) |
Always - Any outage greater than 15 minutes |
Communication Templates (Web) |
Campus Voicemail |
Only used when other communication modes are unavailable |
Outage Message |
MU Alert Text message |
Only used when other communication modes are unavailable |
Text message |
Internal Modes
Modes |
How its Sent |
|---|---|
Alerts from Monitoring Software |
Automated |
Alert Text Message |
Always send it (Mike M.) |
.g info-tech email |
Always send it |
Help Desk Portal |
Same as external |
Incident Reports (Wiki) |
Same as external |
IT Weekly Update (Wiki) |
Weekly |