External Modes
Mode | When its Used | Format/Template |
|---|---|---|
Logins Notification | Always - As soon as an outage occurs | Updated by StatusPage.io |
Help Desk Outage Greeting | Always - Any outage greater than 15 minutes | Outage Message |
Campus E-mail | Always - Unless the outage impacts the delivery of the message | |
Websites | Always - Any outage greater than 15 minutes | |
Social Media | Always - Any outage greater than 15 minutes | |
Help Desk Portal (wiki for now) | Always - Any outage greater than 15 minutes | Communication Templates (Web) |
Campus Voicemail | Only used when other communication modes are unavailable | Outage Message |
MU Alert Text message | Only used when other communication modes are unavailable | Text message |
Internal Modes
Modes | How its Sent |
|---|---|
Alerts from Monitoring Software | Automated |
Alert Text Message | Always send it (Mike M.) |
.g info-tech email | Always send it |
Help Desk Portal | Same as external |
Incident Reports (Wiki) | Same as external |
IT Weekly Update (Wiki) | Weekly |