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External Modes

Mode

When its Used

Format/Template

Logins Notification

Always - As soon as an outage occurs

Summary of issue Title and Message

Help Desk Outage Greeting

Always - Any outage greater than 15 minutes

Outage Message

Campus E-mail

Always - Unless the outage impacts the delivery of the message

Format 2:  Maintenance/Outage Format

Websites\MuAlert.com

Always - Any outage greater than 15 minutes

Communication Templates

Social Media

Always - Any outage greater than 15 minutes

Communication Templates

Help Desk Portal (wiki for now)

Always - Any outage greater than 15 minutes

Communication Templates (Web)

Campus Voicemail

Only used when other communication modes are unavailable

Outage Message

MU Alert Text message

Only used when other communication modes are unavailable

Text message

Internal Modes

Modes

How its Sent

Alerts from Monitoring Software

Automated

Alert Text Message

Always send it (Mike M.)

.g info-tech email

Always send it

Help Desk Portal

Same as external

Incident Reports (Wiki)

Same as external

IT Weekly Update (Wiki)

Weekly