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Prior to the date of my session, how may I check that Blackboard Collaborate works from my computer?

These instructions assume you are using Collaborate and not Collaborate Ultra.

Not sure which Collaborate you are using? Check out our comparison page.

Please try joining the Collaborate configuration room.

If you're using a computer, and haven't already downloaded the Collaborate Launcher, you'll be prompted to do so. If you're using a mobile device, you'll be prompted to download the Collaborate app for Android, Kindle Fire, or iOS (iPhone and iPad).

You'll know you've successfully entered the configuration room when you see "Welcome to the Blackboard Collaborate Configuration Room", as depicted in the "Configuration Room Window" image below. People from many institutions use this same configuration room, and within it, each person is identified in the Participants Panel as "Test" followed by some random numbers. Your presence in the Participants Panel is distinguished by the notation "(You)".


Configuration Room Window



Participants Panel


See also:

Help Desk

Help Desk Contact Info

Location: Boyer Building
Phone: 717-871-7777
Call Center

  • Fall/Spring Semesters:
    • M-Th 7:00am - 7:00pm EST
    • F 7:00am - 5:00pm EST
  • Summer Sessions:
    • M-F 7:00am - 5:00pm EST

Walk-in TAC

Technical Assistance Center - access via W. Frederick Street side of building

  • Fall/Spring Semesters:
    • M-Th 8:00 am - 7:00pm, F 8:00am - 5:00pm EST
  • Winter/Summer Sessions:
    • M-F 8:00am - 5:00pm EST
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