Skip to end of metadata
Go to start of metadata

These instructions assume you have already logged in to D2L and entered the course in which you wish to work.

These instructions also assume that you are using the Google Chrome browser and that your instructor has decided to use Collaborate Ultra.

Not sure which Collaborate you are using? Check out our comparison page.

What do I need in order to run Collaborate Ultra?

You can participate in a Collaborate session from either a traditional computer, either a desktop or a notebook computer, or from a mobile device. Please see the appropriate section below for additional information.

Whether you use a traditional computer or a mobile device, you'll need a fast, reliable Internet connection for Collaborate.

What You Need for Collaborate

On Desktop Computers, Notebook Computers, Full Windows Tablets

Software
Web Browser

The optimal Collaborate experience for all users is with Google's Chrome browser. Chrome supports all of the functionality necessary to run a full-featured Collaborate session.

For Presenters and Moderators: Presenters and Moderators must use Google Chrome and install the Desktop Sharing Chrome Extension in order enable desktop sharing. Moderators and Presenters will be prompted to install the extension when attempting to share their desktop - or they can download the extension directly from: https://chrome.google.com/webstore/detail/desktop-sharing/ajojghojfapedgfkjmhchgblmjfanggo

For Participants: The Safari, Firefox and Internet Explorer browsers are fully supported for the participant experience. Collaborate with the Ultra experience will utilize Adobe Flash for viewing and sharing audio and video, and viewing app share.
We only support the Adobe Flash Player Version 17 or above.

SpeakersMicrophoneWeb

Telephone

So you can hear presenters and other participants, your computer will need at least one of the following:

  • working built-in speakers
  • working external speakers
  • working headphones
  • working headset

So you can speak to presenters and fellow participants, your computer will need at least one of the following:

  • working built-in microphone
  • working external microphone
  • working headset with microphone

So you can fully participate, with video, your computer will need at least one of the following:

  • working built-in webcam
  • working external webcam

For some Collaborate sessions, you may call in by telephone. You'll then use your phone for discussions rather than using your computer's speakers and microphone. To find out if using a telephone will be an option for your Collaborate session, please check with the person or people running the session.

For more information on using your phone for audio, please go to:

https://en-us.help.blackboard.com/Collaborate/Ultra/Participant/030_Get_Started/Call_Into_A_Session

On Mobile Devices

Collaborate mobile app is available for:

You can join Collaborate sessions as a participant using a mobile device such as a smartphone or tablet, but not all of the features of Collaborate will be available to you. Please see: Capabilities of Collaborate Mobile

Whenever possible, please try to plan ahead for your attendance of Collaborate sessions so you can do so from a desktop or notebook computer. If you will need to attend a Collaborate session from a mobile device, please communicate ahead of time with the person or people running that session. He, she, or they may be using Collaborate features that will be unavailable to you on a mobile device.

Help Desk

Help Desk Contact Info

Location: Boyer Building
Phone: 717-871-7777
Email: help@millersville.edu
Hours:
Call Center

  • Fall/Spring Semesters:
    • M-Th 7:00am - 7:00pm EST
    • F 7:00am - 5:00pm EST
  • Summer Sessions:
    • M-F 7:00am - 5:00pm EST

Walk-in TAC

Technical Assistance Center - access via W. Frederick Street side of building

  • Fall/Spring Semesters:
    • M-Th 8:00 am - 7:00pm, F 8:00am - 5:00pm EST
  • Winter/Summer Sessions:
    • M-F 8:00am - 5:00pm EST
Search D2L Resources