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What do I need in order to run Collaborate?

These instructions assume you are using Collaborate and not Collaborate Ultra.

Not sure which Collaborate you are using? Check out our comparison page.

 

You can participate in a Collaborate session from either a traditional computer, either a desktop or a notebook computer, or from a mobile device. Please see the appropriate section below for additional information.

Whether you use a traditional computer or a mobile device, you'll need a fast, reliable Internet connection for Collaborate. For more information on Internet connection types and Collaborate, please see: Choosing your connection speed for Collaborate

What You Need for Collaborate

On Desktop Computers, Notebook Computers, Full Windows Tablets

Software
Web Browser

Collaborate supports the same web browsers as D2L. Please see: Supported browsers

Recommended web browser: Firefox

Other Software

System

Needed Software

Please See

Windows

Collaborate Launcher

Getting the Collaborate Launcher

Mac OS X 10.8.4 or higher

Collaborate Launcher

Getting the Collaborate Launcher

Mac OS X older than 10.8.4

Java

Using Collaborate on Mac OS X

Hardware

Speakers

Microphone

Webcam

Telephone

So you can hear presenters and other participants, your computer will need at least one of the following:

  • working built-in speakers
  • working external speakers
  • working headphones
  • working headset

So you can speak to presenters and fellow participants, your computer will need at least one of the following:

  • working built-in microphone
  • working external microphone
  • working headset with microphone

So you can fully participate, with video, your computer will need at least one of the following:

  • working built-in webcam
  • working external webcam

For some Collaborate sessions, you may call in by telephone. You'll then use your phone for discussions rather than using your computer's speakers and microphone. To find out if using a telephone will be an option for your Collaborate session, please check with the person or people running the session.

On Mobile Devices

A Collaborate mobile app is available for:

You can join Collaborate sessions as a participant using a mobile device such as a smartphone or tablet, but not all of the features of Collaborate will be available to you. Please see: Capabilities of Collaborate Mobile

Whenever possible, please try to plan ahead for your attendance of Collaborate sessions so you can do so from a desktop or notebook computer. If you will need to attend a Collaborate session from a mobile device, please communicate ahead of time with the person or people running that session. He, she, or they may be using Collaborate features that will be unavailable to you on a mobile device.

Help Desk

Help Desk Contact Info

Location: Boyer Building
Phone: 717-871-7777
Email: help@millersville.edu
Hours:
Call Center

  • Fall/Spring Semesters:
    • M-Th 7:00am - 7:00pm EST
    • F 7:00am - 5:00pm EST
  • Summer Sessions:
    • M-F 7:00am - 5:00pm EST

Walk-in TAC

Technical Assistance Center - access via W. Frederick Street side of building

  • Fall/Spring Semesters:
    • M-Th 8:00 am - 7:00pm, F 8:00am - 5:00pm EST
  • Winter/Summer Sessions:
    • M-F 8:00am - 5:00pm EST
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