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What can I do if I encounter problems loading a PowerPoint presentation into the Collaborate whiteboard?

These instructions assume you are using Collaborate and not Collaborate Ultra.

Not sure which Collaborate you are using? Check out our comparison page.

Error: "Failure calling PowerPoint to process presentation"

When Using Microsoft Office 2007 or 2010 on Microsoft Windows 8.x or 10

At this time, the combination of Microsoft Office versions 2007 or 2010 with Microsoft Windows versions 8.x or 10 is incompatible with Collaborate's PowerPoint import function. As of August 2015, Blackboard Collaborate developers are investigating the problem.

While Blackboard work on a fix, you can try one of the following:

  • Use PowerPoint to export your slides as images, and then upload the images to the whiteboard.
  • Upgrade to Microsoft Office 2013 or higher.
  • Try the free LibreOffice.

Help Desk

Help Desk Contact Info

Location: Boyer Building
Phone: 717-871-7777
Call Center

  • Fall/Spring Semesters:
    • M-Th 7:00am - 7:00pm EST
    • F 7:00am - 5:00pm EST
  • Summer Sessions:
    • M-F 7:00am - 5:00pm EST

Walk-in TAC

Technical Assistance Center - access via W. Frederick Street side of building

  • Fall/Spring Semesters:
    • M-Th 8:00 am - 7:00pm, F 8:00am - 5:00pm EST
  • Winter/Summer Sessions:
    • M-F 8:00am - 5:00pm EST
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