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End-of-Life Warning

You will not be able to access Collaborate or Collaborate Ultra after June 30, 2018.

PASSHE's contract with Blackboard, Inc. for Collaborate and Collaborate Ultra ends on June 30, 2018. After June 30, 2018, you will not be able to access Collaborate rooms, Collaborate Ultra rooms, or any archived recordings you have in Collaborate or Collaborate Ultra.

These instructions assume you are using Collaborate and not Collaborate Ultra.

Not sure which Collaborate you are using? Check out our comparison page.

How can I get the Blackboard Collaborate Launcher?

If you don't already have the Collaborate Launcher installed when you try to open a Collaborate session from a computer running Windows or Mac OS X, Collaborate will prompt you to download Collaborate Launcher.

If you would like to get Collaborate Launcher ahead of time, you can download Collaborate Launcher for free from Blackboard:

What is the Blackboard Collaborate Launcher?

The Blackboard Collaborate Launcher is a free utility that simplifies using Collaborate. By bundling within itself the right Java to run Collaborate, Collaborate Launcher saves you from worries over whether your computer has the correct Java.

Collaborate Launcher for Mac OS X

With which versions of Mac OS X will Collaborate Launcher work?

Collaborate Launcher works with Mac OS X versions 10.8.4 and higher.

Can I get Collaborate Launcher for Mac OS X versions older than 10.8.4?

No. Blackboard have not made a Collaborate Launcher that will work with older versions of Mac OS X.

Instead of Collaborate Launcher, you will need to have compatible version of Java on your Mac. Please see: Using Collaborate on Mac OS X

Where does the Collaborate Launcher install on my Mac?

By default, Collaborate Launcher downloads to, and stays in, your computer's Downloads folder.

You may move the Collaborate Launcher to your Mac's Applications folder if you like.

Collaborate Launcher for Windows

With which versions of Windows will Collaborate Launcher work?

Collaborate Launcher works with Windows Vista, Window 7, and Windows 8.

Help Desk

Help Desk Contact Info

Location: Boyer Building
Phone: 717-871-7777
Call Center

  • Fall/Spring Semesters:
    • M-Th 7:00am - 7:00pm EST
    • F 7:00am - 5:00pm EST
  • Summer Sessions:
    • M-F 7:00am - 5:00pm EST

Walk-in TAC

Technical Assistance Center - access via W. Frederick Street side of building

  • Fall/Spring Semesters:
    • M-Th 8:00 am - 7:00pm, F 8:00am - 5:00pm EST
  • Winter/Summer Sessions:
    • M-F 8:00am - 5:00pm EST
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