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I copied course materials, including Collaborate rooms, from another D2L course shell. Can I use those copied Collaborate rooms in my new D2L course shell?

No. You must create new Collaborate Ultra sessions in the new D2L course shell.

Please also see: Cleaning up old Collaborate links

Must I create a new Collaborate room for each time I will meet with my class?

No. While you can create a separate Collaborate Ultra session for each class meeting, you do not have to. Instead, you reuse a room multiple times, even for every meeting throughout an entire semester.

You also are automatically provided with a room named "Course Room" which you can use if you wish.

Help Desk

Help Desk Contact Info

Location: Boyer Building
Phone: 717-871-7777
Call Center

  • Fall/Spring Semesters:
    • M-Th 7:00am - 7:00pm EST
    • F 7:00am - 5:00pm EST
  • Summer Sessions:
    • M-F 7:00am - 5:00pm EST

Walk-in TAC

Technical Assistance Center - access via W. Frederick Street side of building

  • Fall/Spring Semesters:
    • M-Th 8:00 am - 7:00pm, F 8:00am - 5:00pm EST
  • Winter/Summer Sessions:
    • M-F 8:00am - 5:00pm EST
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