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Collaborate Ultra Frequently Asked Questions

 What is recorded when I record a Collaborate Ultra Session?
  • Room Audio
  • Content that is currently being shared
  • Active Speaker Video
  • Chat
 How do I troubleshoot my Collaborate Ultra Connection?
  1. Are you using the latest version of the Chrome browser?
    1. Collaborate Ultra on non-Chrome browsers is often buggy. Make sure that you are using Chrome and that it is up to date.
  2. Is your computer connected wirelessly? Try connecting using Ethernet
    1. In general, wireless connections, be they WiFi or 3G/4G/LTE, suffer slowdowns, latency, and interruptions more often than do wired connections. And dial-up connections, though they can be used for Collaborate, are slow and can be problematic.
      Plan ahead for Collaborate sessions, and if possible, join each Collaborate session from a location where you can use a fast, reliable, wired Internet connection.

  3. Do you need to send your video / audio?
    1. Collaborate gives audio higher priority than all other activities. When your Talk button is on, Collaborate will devote bandwidth to an audio stream for you, even if you're not speaking. Turn off the Talk button, and Collaborate will give more bandwidth to other parts of your session.

  4. Close other, unneeded applications on your computer.

    1. With audio, video, interactivity, downloads, and more, Collaborate sessions can become busy and demand significant memory and processing power from your computer. Closing other applications, ones you don't need during the session, will help Collaborate run better.

  5. Avoid other activities that will steal bandwidth.

    1. Don't start other bandwidth-intensive activities just before, or during, a Collaborate session. Large downloads, large uploads, streaming video, and file synchronizations all can steal network resources Collaborate needs. Try to avoid running these activities at the same time as Collaborate on your computer, and if you can, try to avoid having these activities running on any other devices that share your computer's Internet connection.

  6. Communicate with the instructor or moderator of your Collaborate session.
    If the best Internet connection you have for Collaborate is a slow one, such as dial-up, let the person or people running your session know ahead of time. They may be able to make some adjustments, in Collaborate or to their presentation, to make the session use less bandwidth and go more smoothly.

When in doubt - contact the helpdesk.

 How do I access and then play a recording?
  1. Click on "Communication" in the navigation bar.
  2. Select "Collaborate Ultra" from the menu that opens.
  3. Click on the menu on the upper left hand side
  4. Select "Recordings"
  5. Click on "Show Recent Recordings" and then select "Show Recordings in a Range" and specify a date range
  6. Click on "View Recording" to load the recording
  7. Once the recording is done processing, click anywhere on the screen besides the play button.




Help Desk

Help Desk Contact Info

Location: Boyer Building
Phone: 717-871-7777
Call Center

  • Fall/Spring Semesters:
    • M-Th 7:00am - 7:00pm EST
    • F 7:00am - 5:00pm EST
  • Summer Sessions:
    • M-F 7:00am - 5:00pm EST

Walk-in TAC

Technical Assistance Center - access via W. Frederick Street side of building

  • Fall/Spring Semesters:
    • M-Th 8:00 am - 7:00pm, F 8:00am - 5:00pm EST
  • Winter/Summer Sessions:
    • M-F 8:00am - 5:00pm EST