Skip to end of metadata
Go to start of metadata

What best practices should I follow when preparing for, and taking, a quiz?

  • Use a supported browser.
  • Use a desktop computer or notebook computer rather than a mobile device. Mobile devices, even officially supported ones, are less reliable than supported non-mobile browsers. Additionally, instructors may include a wide range of content—including images, audio, video, and even Flash—in their quiz questions, and mobile browsers may not properly handle all these media types.
  • Use a reliable Internet connection. In many cases, mobile data connections are less reliable than cable modem or DSL connections, for instance.
  • Save your answer to each question as you work through the quiz. That way, should you run out of time, or encounter a technical problem such as loss of your Internet connection, your work won't be lost. You can always re-save an answer if you change your mind.
  • Be aware of when the quiz will become available and unavailable. You must start your quiz attempt before the date and time the quiz becomes unavailable.
  • Check if the quiz has a time limit before you begin, and if so, be aware of your remaining time as you work through the quiz. In most cases, when a quiz has a time limit, a timer showing the remaining time will be displayed on the quiz page itself.
  • Submit your quiz when you are finished. If your quiz has a time limit, D2L may display a message and prevent you from doing anything but submit the quiz when that time limit expires.
  • If you experience technical problems—a dropped Internet connection, a crashed computer, or the like—while taking a quiz, first try to reconnect and re-enter the quiz. If the quiz is still available, and your time to take the quiz has not expired, you can pick up where you left off. Failing that, please contact both your course instructor and the IT Help Desk to explain your situation.

Help Desk

Help Desk Contact Info

Location: Boyer Building

Phone: 717-871-7777


Classroom Hotline: 717-871-7280

After Hours D2L Help: 877-325-7778

D2L Email and Live Chat

Call Center

  • Fall/Spring Semesters:
    • M-TH 8AM - 7PM EST, F 8AM - 5PM EST
  • Summer Sessions:
    • M-F 8AM - 4PM EST

Walk-in TAC

  • M 9-11AM, 12-7PM

  • T 11AM-4PM
  • W 9-10:30AM, 1-7PM
  • TH 9AM-5PM
  • F 9-11AM, 1-4PM

By Appointment - book an appointment

Technical Assistance Center - access via W. Frederick Street side of building

After Hours D2L Help

Email and Live Chat

Search D2L Resources