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Every time I try to access the groups page, I see an "Internal Error" message. What can I do?

Unfortunately, at this time, a bug in D2L blocks students from seeing the groups page—instead showing students an "Internal Error" message—in any course where all of the following conditions are present:

  • An instructor has created groups.
  • An instructor has assigned discussion topics to specific groups.
  • An instructor has hidden from student view—outright or by date—one or more group-specific discussion topics.

Programmers at D2L, Inc. are working on a fix for this bug.

In the meantime, rather than attempting to go to the groups page, please access your group materials from their respective tools: discussions, locker, etc.

Help Desk

Help Desk Contact Info

Location: Bard Hall

Phone: 717-871-7777


Classroom Hotline: 717-871-7280

After Hours D2L Help: 877-325-7778

Call Center

  • Fall/Spring Semesters:
    • M-TH 8AM - 7PM EST, F 8AM - 5PM EST
  • Summer Sessions:
    • M-F 8AM - 4PM EST

Walk-in TAC

  • M 9-11AM, 12-7PM

  • T 11AM-4PM
  • W 9-10:30AM, 1-7PM
  • TH 9AM-5PM
  • F 9-11AM, 1-4PM

By Appointment - book an appointment

Technical Assistance Center - Bard Hall

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