Blog from April, 2014

Thursday, 17 April 2014, at 3:50 p.m. Eastern:

Technicians at the Desire2Learn data center have corrected the database problem and restored normal system operation.

This evening, at 9 p.m. Eastern, Information Technologies staff will take Desire2Learn's login server offline for emergency maintenance. During this short maintenance period, the grey "Login" button will not work. To access Desire2Learn during the maintenance period, please use the "Guest Login" link below the grey "Login" button.

The Desire2Learn system itself will remain online during the maintenance period, and if you are working in the system prior to the login server being taken offline for maintenance, you will not experience any interruptions.

This issue has been resolved.

Initial Incident

Thursday, 17 April 2014, at 2:17 p.m. Eastern:

Desire2Learn has issued a support bulletin concerning a database problem at their data center. This problem is disrupting normal use of the Desire2Learn system and led to the system being completely unavailable for several minutes around 2 p.m. Eastern.

Though the Desire2Learn system is available again now, you may experience slower than normal response times or even error messages as you use it. Desire2Learn technicians are working on the problem.

Incident: The D2L Network Operations Center (NOC) advises that a database event in your data center is impacting access for clients.
End User Impact: End users may experience slow performance or error messages while accessing their Learning Environment.
Status: SaaS Operations is currently investigating
We sincerely apologize for the impact this disruption may have caused your organization. We will follow up with further updates as they become available, or within the next hour.

Regards,
Desire2Learn Customer Service & Support

Updates

Resolved: Thursday, 17 April 2014, at 3:50 p.m. Eastern:

Technicians at the Desire2Learn data center have corrected the database problem and restored normal system operation.

Thursday, 17 April 2014, at 3:17 p.m. Eastern:

Technicians at the Desire2Learn data center have identified the cause of the database problems and are taking steps to resolve it. Performance of the Desire2Learn system is returning to normal.

8 April 2014, 4:30 p.m. Eastern

Desire2Learn technicians have corrected the email problem.

Desire2Learn Email Error

RESOLVED 8 April 2014, 4:30 p.m. Eastern

Desire2Learn technicians have corrected the email problem.

8 April 2014, 3:11 p.m. Eastern

At this time, sending email from within Desire2Learn fails with the error message, "Unknown error sending mail". Desire2Learn technicians are investigating the issue.

Faculty:

You may now use MAX to request Fall 2014 Desire2Learn shells.

  • The instructions for requesting courses are available in the D2L Resources wiki.
  • As you make a course request in MAX, the D2L Course tool there will present you with a default name for your new shell, and at that time, you can adjust the name as you like. If you accidentally skip that renaming opportunity, or decide upon a better name later, you can rename your course shell right from within Desire2Learn.
  • If you want to combine two or more sections (CRNs) into a single Desire2Learn shell, please use the combined course request option in MAX's D2L Course tool. Attempting to combine shells after they have been created will take days away from the time you have to work on building your course and may force you to re-upload or recreate course materials.
  • While the D2L Course tool in MAX won't let you and a colleague combine your sections into one Desire2Learn shell, the help desk can assist with that. So, if you want to combine sections with a colleague, please do not request independent shells using MAX. Contact the help desk with your request.
  • If you have any questions, please contact the help desk.