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For approximately a week, new D2L course requests made in MAX were not being processed by Desire2Learn. Information Resources staff worked with tier three support staff at Desire2Learn to identify the problem as a failure in a data file parsing module. Once the problem was identified, Information Resources staff were able to adjust Banner's data export routines to avoid triggering the problem.

All course requests that had been queued during the outage were created and populated with students late on Monday, January 24. There are no outstanding issues related to the course creation outage, and all new course requests are being processed normally.

Information Resources staff apologize for the inconvenience the outage caused and are working with Desire2Learn on ways to catch and correct other problems more quickly in the future.